At LiquidationElite.com, we are committed to providing reliable, secure, and timely shipping for all pallets purchased through our website. Please read this policy carefully to understand how your orders will be processed and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days of payment confirmation.
  • All pallets are carefully inspected and securely packaged prior to shipping to minimize the risk of damage during transit.
  • You will receive a confirmation email with your order details and tracking information once your pallet has been shipped.

2. Shipping Methods & Carriers

  • LiquidationElite.com partners with reputable carriers for pallet deliveries, including freight and LTL (Less Than Truckload) shipping providers.
  • Shipping method depends on the size, weight, and destination of the pallet.
  • Customers are responsible for providing accurate shipping addresses. Delays or misdeliveries due to incorrect addresses are the responsibility of the buyer.

3. Shipping Timeframes

  • Estimated shipping times vary depending on location:
    • Domestic Shipping: 5–10 business days
    • Remote or Rural Areas: Up to 14 business days
  • Please note that these timeframes are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or holidays.

4. Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of the pallet and will be displayed at checkout.
  • Customers are responsible for paying all shipping fees, unless otherwise stated in a promotion or offer.

5. Tracking Your Order

  • Once your pallet has shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment directly through the carrier’s website.
  • LiquidationElite.com is not responsible for delays once the pallet is in the carrier’s possession, but we will assist with any issues that arise during transit.

6. Delivery & Receiving

  • Pallets are typically delivered curbside at the provided shipping address.
  • It is the customer’s responsibility to ensure that someone is available to inspect and receive the pallet at the time of delivery.
  • Customers should inspect pallets immediately upon delivery and report any significant shipping damage to both the carrier and LiquidationElite.com within 5 business days.

7. Shipping Damage Claims

  • If your pallet arrives damaged, please provide photos and a description of the damage.
  • Claims must be submitted to support@liquidationelite.com within 5 business days of delivery.
  • Approved claims may result in a partial refund, replacement items, or other resolutions at our discretion.

8. International Shipping

  • Currently, LiquidationElite.com ships only within the United States.
  • International shipping may be available in the future; policies and shipping rates will be updated accordingly.

9. Contact Us

For shipping inquiries, assistance, or damage claims, please contact:

LiquidationElite.com Customer Support
📧 Email: info@liquidationelite.com
📞 Phone: (551) 226-9363