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At LiquidationElite.com, we provide customers with high-quality liquidation pallets at competitive prices. Due to the nature of liquidation merchandise, all items are generally sold “as-is”. Please read our return policy carefully before making a purchase.

1. General Policy

  • All pallets sold by LiquidationElite.com are final sale, non-returnable, and non-refundable, except in cases where the pallet received is significantly different from what was ordered or arrives damaged during shipping.
  • By completing a purchase, you acknowledge that liquidation pallets may include overstock, mixed items, or minor imperfections.

2. Eligibility for Returns

Returns will only be accepted under the following circumstances:

  1. Incorrect Shipment: If you receive a pallet that is substantially different from what you ordered (e.g., wrong product category or completely different items).
  2. Shipping Damage: If the pallet arrives with significant damage that renders the majority of items unusable.

Important: Minor cosmetic imperfections, dents, or packaging damage do not qualify for returns.

3. Return Request Procedure

To request a return, follow these steps:

  1. Contact Customer Support within 5 business days of receiving your pallet at support@liquidationelite.com.
  2. Provide the following information:
    • Order number
    • Photos of the damage or incorrect shipment
    • Description of the issue
  3. Our team will review your request and respond within 3 business days with instructions for returning the pallet, if applicable.

4. Return Approval and Process

  • Approved returns must be shipped back to LiquidationElite.com at the address provided by our support team.
  • Refunds are limited to the purchase price of the pallet and do not include shipping or handling fees.
  • Processing may take 5–10 business days after the returned pallet is received.

5. Non-Returnable Items

Returns will not be accepted for:

  • Pallets purchased “as-is” without damage or discrepancy
  • Buyer’s remorse or change of mind
  • Minor cosmetic flaws, dents, or scratches

6. Exchanges

  • LiquidationElite.com does not offer exchanges.
  • If a pallet is eligible for a return, the customer may receive a refund as outlined above.

7. Shipping Damage Claims

  • Customers should inspect pallets immediately upon delivery.
  • If damage occurs during shipping, contact both the shipping carrier and LiquidationElite.com Customer Support immediately.
  • Partial damage may result in a partial refund or replacement items, at the discretion of LiquidationElite.com.

8. Contact Us

For questions, concerns, or to request a return:

LiquidationElite.com Customer Support
📧 Email: support@liquidationelite.com
📞 Phone: (551) 226-9363